Tag Archives: after sales service

Too much of a good thing

After sales follow up is really nice. I like when a company cares.

I would, however, limit this after sales service to one form of contact in the first week – and then perhaps a follow up call a few months down the track.

A phone call, an SMS and an email is probably overkill.

It’s as true for churches as it is for mechanics (and guys chasing a second date).

Don’t be too nice, or too keen to see me again. You’ll only freak me out.