A Swedish woman had a nice surprise when checking her bank balance yesterday – she found an extra billion dollars thanks to a “bank error in her favour”… unfortunately it doesn’t seem like she gets even $200. It seems Monopoly is not like real life after all.
There’s a PR lesson here though. For some reason the general public expect big corporations to pay up when they make mistakes like this. It’s like the Townsville couple who thought they’d won big at the Casino due to a Pokie malfunction. It’s as though the “customer service” obligation we enjoy at supermarkets when things are priced or processed wrongly has become our normal expectation.
The bank should – if they want some free positive international coverage from the event – give the woman a nice little bonus. She’s be an ambassador for life then – all the TV and radio interviews she’s no doubt doing around the world right now would be much different if the bank had given her even$1000.
Unfortunately if you want to comment on this post you’ll have to avoid using the word bank. Because I’ve had 90 spam messages containing “bank” in the last two days it’s currently on the blacklist.