“Relationally it’s better to get on the phone. And if people are already against you then in my experience it’s best not to answer them in black and white.”
And then, just a day later, this video appeared on the Gospel Coalition blog.
It’s good advice. And all the points are valid. Especially in the context of ministry. I’ve got to say though, I found keeping an email trail was incredibly beneficial for protecting oneself from future recollections of a conversation – so sometimes it is worth having things in writing.