I don’t know if many of you have moved in and out of rentals. I assume quite a few of you have. Nobody ever refers to it as an enjoyable experience. Because it’s not. But it’s not usually all that bad either. At least that’s what I thought until our latest real estate experience.
I’d like to think that I’ve approached the rental real estate* game with some experience. We’re currently in my fourth rental in Townsville. It’s the first one we’ve ever had through this particular agency though, and that, I think is the difference.
You see, it’s time to move out. And aside from the mountain of packing and cleaning** that comes with moving out of a rental there’s a plethora of professionals to coordinate along with the move.
Enter first dilemma. Inflexible trucking company. Now, I totally understand that they have a schedule to run and they’re coordinating multiple pickups and drivers etc. Actually, the trucking company we’re going with has been excellent so far. They’ve promptly replied to any questions and messages I’ve left, given me up to date information and seem reasonably priced. Hopefully they’ll do the pick up and drop off well and then I’d be more than happy to recommend them to others. The trucking company isn’t the source of our problems but have unknowingly become a contributor to them. You see, they can’t come any day in the week we need to move except the 27th of January. Our keys need to be handed into the real estate by 10am on this day. Problem.
At this point I tried to negotiate a different day/time for the trucking company to come, which came to no avail. This left me with the real estate agent and the departure date of the 27th. I spoke with the real estate agency, politely explained our situation and asked if we would be able drop the keys off one day later. I spoke to a receptionist rather than the property manager. My mistake. The receptionist said that we “probably wouldn’t be able to” but they’d ask the property manager. Late the next day, after my second call, the agency rang through to say that our request had been declined by the owner. At this point Nathan rang through and explained that we’d be happy to pay the day’s worth of rent and that it was a situation we couldn’t do too much about. The real estate agency then gave us the go ahead for the new exit date of the 28th. Fantastic. I rang the trucking company and carpet cleaners to make final confirmations and pay deposits as required. Mistake number two: Trusting a real estate agency.
Now, we thought we had things sorted. Well organised. Under control. Until this evening. When we stumble upon a letter in the mailbox. From our real estate agent. Saying, in quite polite terms, that our request had been denied. And that if we don’t hand the keys in on the original date then we’d be taken to the Small Claims Tribunal and would have it recorded as a black mark on our rental record. Seriously. In all honesty I don’t think you could get much better tenants than us. We pay our rent early. We look after the place. We don’t cause trouble or noise in the neighbourhood. But no, this delightful real estate agency thinks it’s okay to throw this upon us. They’re not even losing any money.
This is utterly ridiculous.
End of rant.
*I’m deliberately leaving out the name of the real estate agent in the event that they google themselves. We’ve had quite a bit of trouble with them and simply can’t take any more.
** My mother-in-law and littlest sister-in-law very graciously gave up quite a few days of their time to help us pack and clean. Their help has been invaluable.